T&Cs & Frequently Asked Questions

Guest Passes

We do not offer package holidays, meaning that if our guests require Entertainment Passes these must be purchased separately through us (As directed by the Park)

Please note that we as private owners make no commission from Entertainment Passes. We have to purchase Entertainment Passes for our private guests as Away Resorts have decided they do not want to sell them to private guests directly.

The Entertainment Passes we purchase on behalf of guests are sold on at cost price, it is Away Resorts who are responsible for setting the ‘peak and off peak periods’ and prices. Any complaints regarding Away Resorts pricing, facilities, events, food or drink etc should be taken up with Away Resorts. Rays Retreats take no responsibility for Away Resorts facilities nor are we connected to Away Resorts in any way other than private owner whose lodge are sited on their land.

Passes prices can be found using the link below or emailing us to find the cost for your break:

To purchase passes please email us on raysretreatstattershall@gmail.com with your accommodation name, dates and booking reference number and we will be able to advise on the process and how we can arrange for these to be purchased. You will then receive them closer to your arrival.

Park Map